Delivery & Refunds
Delivery & Refunds
100% Money Back Guarantee
Eligible products: Plush Nise Pet,
Slippers, Magnets, Custom Bobbleheads and Jewelry products.
Timeframe: within30 days of receiving
your item
Plush Alterations:We’re committed to capturing your pet’s unique personality! If something doesn’t
quite match your expectations, our team will work with you to make the
adjustments needed to better capture your pet’s
personality!
Note - By accepting a Plush Alteration, you acknowledge exemption
from our money-back guarantee, and the order no longer qualifies for a refund.
Refunds: If
you choose not to take advantage of our alteration option, a full refund is
available for all eligible products.
To initiate either process- Just reach out to our friendly Customer Care Team at support@nisepet.com within 30 days
of receiving your item.
Non-Refundable Products
The following products
areexcluded from refunds/Money Back Guarantee : Mugs, Blankets, Socks,
Pajamas, Pillows, Portraits, Knit Sweaters, Tumblers, All apparel, Accessories,
Wrapping Paper and Gift Cards. If your order was lost, damaged on delivery or
has a quality issue not related to the image submitted, the order will be
remade at no additional cost.
For international orders - shipping,
duties/taxes and rush on Plush products are not refundable.
Return Shipping
We’ll guide you
through the process if your item needs to be returned for any reason. In most
cases, there’s no need to send the item back.
Exchanges
If your product is incorrect or arrives
damaged, we will make it right at no cost to you. Please contact us within 30
days of delivery.
We define incorrect products as those:
- That arrived broken or damaged
- That do not follow your customization selections (e.g.,
selected sitting position but received standing)
- That includes errors due to our mistake (e.g., misspelled
sewn-in labels)
- That are defective (e.g., split seams)
Lost or Damaged Orders
If your item arrives damaged, send us a
photo at info@nisepet.com and we’ll send a replacement.
- Tracking:Available for all orders.
If your order hasn’t arrived within 30 days of
shipment, contact us.
- Marked as delivered but not received: Please allow 10 days from the delivery date for the
package to arrive. If it still hasn’t shown up,
reach out to us.
Note:For
packages marked as delivered, we offer a one-time courtesy replacement after
receiving a missing package claim number from the courier. Refunds will not be
issued in these cases.
Delivery
Carriers may contact you directly using the
phone number on file. They will attempt delivery twice before returning the
order to us.
Orders returned to us will be refunded to the original payment method.
International shipping costs are non-refundable.
Additional Information
Gift Cards
Non-refundable. Any refunds for orders paid
via gift card will be returned to the gift card.
Duties & International Fees
Nise Pet is not responsible for duties
charged by couriers. Shipping, duties, taxes, and rush fees are non-refundable.
Coupons & Discounts
Must be applied at the time of checkout. We
cannot retroactively apply discounts after an order is placed.
Free Gifts
Must be included with your return to
receive a full refund. If not returned, the refund will be reduced by the value
of the gift.
Refund Timelines
Refunds are processed within 5–7 business days once approved. You will receive an email
confirmation when your refund has been issued. Please allow 3–5 business days for the bank to post the refund.
If you haven’t
received a refund:
- Check with your bank or credit card provider.
- If still unresolved, email us at support@nisepet.com.
Order Cancellation
Orders can be cancelled for a full refund
before they enter production. Email support@nisepet.com to request a
cancellation.